Privacy Policy

Crete Plant (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Irish data protection laws.

By using our website [insert website URL], you consent to the practices described in this policy.

1. Data Controller

Crete Plant is the data controller responsible for your personal data.

Contact details:
Crete Plant
Email: info@creteplant.ie 
Phone: 01 626 8070 
Address: Old Lucan Road, Palmerstown, Dublin 20 D20TH58

If you have any concerns about your data or wish to exercise your rights, please contact us using the details above.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Name, company name, and contact details.

  • Contact Data: Email address, phone number, postal address.

  • Transaction Data: Billing details, order history, payment information.

  • Technical Data: IP address, browser type, operating system, and device information.

  • Usage Data: How you interact with our website, including visited pages and access times.

  • Marketing & Communications Data: Preferences for receiving marketing messages and communications.

3. Lawful Basis for Processing

Under GDPR, we process your personal data only when we have a lawful basis to do so. These may include:

  • Contractual necessity: To fulfil a purchase or service request.

  • Consent: Where you have given explicit consent (e.g., subscribing to a newsletter).

  • Legal obligation: To comply with tax, accounting, or regulatory requirements.

  • Legitimate interests: For business operations such as improving services, security, and customer support (where these do not override your fundamental rights).

4. How We Use Your Information

We use your personal data to:

  • Provide, deliver, and manage our products and services.

  • Process orders, payments, and invoices.

  • Respond to inquiries and provide customer support.

  • Improve website functionality, security, and user experience.

  • Send relevant updates, offers, and marketing communications (where legally permitted).

  • Comply with legal obligations and resolve disputes.

5. Sharing of Information

We only share your data when necessary and in line with GDPR:

  • Service Providers: IT, hosting, payment processors, and logistics partners.

  • Legal Authorities: When required by law or legal proceedings.

  • Business Transfers: In case of a merger, sale, or acquisition.

All third parties are required to respect GDPR and safeguard your personal data.

6. International Data Transfers

If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place to protect your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Retention periods are determined based on:

  • Legal requirements (e.g., tax records).

  • Business needs.

  • Your requests for deletion.

8. Your GDPR Rights

You have the following rights under GDPR:

  • Right of Access: Obtain a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data where no longer necessary.

  • Right to Restrict Processing: Limit how we use your data.

  • Right to Data Portability: Request a copy of your data in a structured format to transfer to another provider.

  • Right to Object: Object to processing based on legitimate interests or for marketing purposes.

  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it anytime.

  • Right to Lodge a Complaint: File a complaint with the Irish Data Protection Commission (DPC) if you believe your rights are infringed.

Irish Data Protection Commission Contact:
Website: https://www.dataprotection.ie

9. Security of Data

We use technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online transmission is 100% secure.

10. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Crete Plant
Email: info@creteplant.ie 
Phone: 01 626 8070 
Address: Old Lucan Road, Palmerstown, Dublin 20 D20TH58

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